Latest revision on: 2024, July 1st

Article 1 (Scope of Application)

1. Contracts for accommodation (hereinafter, "Accommodation Contracts") and related agreements to be entered into between Hotel Keihan Co., Ltd. (hereinafter, the "Hotel") and a guest to be accommodated (hereinafter, "Guest") shall be subject to these Terms and Conditions. Any matters not provided for herein shall be governed by laws and regulations, etc. (meaning laws and regulations or those that are based on laws and regulations; the same shall apply hereinafter) and/or generally accepted customs.
2. Notwithstanding the provisions of the preceding paragraph, in the case when the Hotel enters into a special contract with the Guest insofar as such special contract does not violate laws and regulations, etc. and generally accepted customs, the special contract shall take precedence over the provisions of these Terms and Conditions.

Article 2 (Application for Accommodation Contract)

1. A person who intends to make an application for an Accommodation Contract with the Hotel shall notify the Hotel of the following particulars:
   1. Name(s) of the person(s) to be accommodated and telephone number;
   2. Date of accommodation and estimated time of arrival;
   3. Accommodation charges (based, in principle, on the Basic Accommodation Charges listed in Attached Table No. 1); and
   4. Other particulars deemed necessary by the Hotel.
2. In the case when the Guest requests, during his/her stay, extension of the accommodation beyond the date in item (2) of the preceding paragraph, it shall be regarded as an application for a new Accommodation Contract at the time such request is made.

Article 3 (Conclusion of Accommodation Contract, etc.)

1. An Accommodation Contract shall be deemed to have been concluded when the Hotel has duly accepted the application as stipulated in the preceding Article, and these Terms and Conditions shall be deemed to be the terms and conditions of such Contract for Accommodation and become applicable as such. In the case of an application for accommodation made via the Internet, the accommodation shall also be subject to the terms of service provided for on the relevant reservation Website in addition to these Terms and Conditions; provided, however, that the foregoing shall not apply if it is proved that the Hotel has not accepted the application.
2. Upon the conclusion of an Accommodation Contract in accordance with the provisions of the preceding paragraph, the Guest shall pay an accommodation deposit fixed by the Hotel within the limits of Basic Accommodation Charges covering the Guest's entire period of stay (three days where the period of stay exceeds three days) by the date specified by the Hotel.
3. The accommodation deposit shall first be used to pay the total accommodation charges payable by the Guest. Then, in the event of any situation that falls under any of the items of Articles 6 and 18, the accommodation deposit shall be used to pay the cancellation charge and the reparation, in this order. The remainder, if any, shall be refunded at the time of the payment of the accommodation charges as stated in Article 12.
4. If the Guest fails to pay the accommodation deposit by the date specified by the Hotel under the provisions of paragraph 2 above, the Accommodation Contract for the Guest shall become invalid; provided, however, that the foregoing shall apply only if the Guest was thus informed by the Hotel at the time when the Hotel specified the payment date for the accommodation deposit.

Article 4 (Special Contract Requiring No Accommodation Deposit)

1. Notwithstanding the provisions of paragraph 2 of the preceding Article, the Hotel may consent to a special contract that relieves the Guest from the payment of the accommodation deposit otherwise required after the conclusion of the Accommodation Contract.
2. In cases where the Hotel fails, at the time of accepting an application for an Accommodation Contract, to request the payment of the accommodation deposit under paragraph 2 of the preceding Article or specify the payment date for the accommodation deposit, the Hotel shall treat such cases as if it accepted a special contract under the preceding paragraph.

Article 4-2 (Request for Cooperation in Infection Control Measures in the Facility)

The Hotel may request the person seeking accommodation to cooperate pursuant to the provision of Article 4-2, paragraph 1 of the Hotel Business Act (Act No. 138 of 1948).

Article 5 (Refusal of Accommodation Contract)

1. Under any of the following causes, the Hotel may not consent to entering into an Accommodation Contract or may refuse accommodation after the conclusion of an Accommodation Contract. However, this paragraph does not imply that the Hotel may refuse accommodation in the cases other than those prescribed in Article 5 of the Hotel Business Act.
   1. The application for accommodation has not been made in conformance with these Terms and Conditions;
   2. The Hotel is fully booked and no room is available;
   3. The Hotel is unable to provide accommodation due to natural disasters, failure of facilities, or other unavoidable reasons;
   4. The person seeking accommodation is deemed liable to commit an act against laws, the public order or good morals in connection with his/her accommodation;
   5. The person seeking accommodation has committed or is likely to commit a violent, wounding, coercive, threatening, blackmailing, fraudulent or other similar act;
   6. The person seeking accommodation has engaged in or is likely to engage in speech and behavior that will cause a serious nuisance to guests accommodating at or using the Hotel due to noise, heavy intoxication, or the like;
   7. The person seeking accommodation is deemed to fall under any of the following (i) through (iii):
      1. A person who is an organized crime group as defined in Article 2, item 2 of the Act on the Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991) (hereinafter, "Organized Crime Group"), a member of an Organized Crime Group as defined in Article 2, item 6 of the same Act (hereinafter, "Organized Crime Group Member"), a quasi-member of an Organized Crime Group, a person related to an Organized Crime Group, or any other anti-social forces;
      2. A corporation or other organization whose business activities are controlled by an Organized Crime Group or an Organized Crime Group Member; or
      3. A corporation that has an officer who falls under the category of an Organized Crime Group Member;
   8. The Guest is a person equivalent to the preceding item, a group or organization that is deemed by the Hotel to fall under the preceding item or a group or organization that uses fraudulent means or intimidation, or is suspected to be involved with any of the foregoing group or organization;
   9. The person seeking accommodation is wanted, arrested, indicted or convicted in connection with a criminal incident;
   10. The person seeking accommodation caused trouble to the Hotel in the past, such as delaying in paying accommodation or other charges to the Hotel;
   11. There is a cause equivalent to items (4) through (10);
   12. The person seeking accommodation is found to obviously lack the ability to pay accommodation charges;
   13. The person seeking accommodation is found to be acting suspiciously;
   14. The person seeking accommodation is a patient with a specific infectious disease, etc. prescribed in Article 4-2, paragraph 1, item 2 of the Hotel Business Act (hereinafter, a "Specific Infectious Disease Patient, etc.");
   15. The person seeking accommodation has made violent demands against the Hotel or its employee or requested the same to assume an unreasonable burden (excluding cases where the person seeking accommodation requests the removal of social barriers pursuant to the provisions of Article 7, paragraph 2 or Article 8, paragraph 2 of the Act for Eliminating Discrimination against Persons with Disabilities (Act No. 65 of 2013; hereinafter, the "Disability Discrimination Elimination Act"));
   16. The person seeking accommodation repeatedly makes to the Hotel a request prescribed in Article 5-6 of the Enforcement Regulations of the Hotel Business Act as a request which the burden associated with its implementation is excessive such that it may seriously impede the provision of accommodation-related services to other accommodation guests;
   17. The person seeking accommodation has committed an act constituting customer harassment (Attached Table No. 4); or
   18. The person seeking accommodation falls under any of the provisions of Article 5 of the Hotel Business Act and the Ordinance for Enforcement of the Hotel Business Act (Attached Table No. 3) stipulated by the local government having jurisdiction over the Hotel.

Article 5-2 (Explanation of Refusal of Accommodation Contract)

If the Hotel refuses to enter into an Accommodation Contract based on the preceding Article, the person seeking accommodation may request an explanation of the reasons for such refusal.

Article 6 (The Guest's Right to Cancel Accommodation Contract)

1. The Guest is entitled to cancel the Accommodation Contract by notifying the Hotel.
2. In the case when the Guest has cancelled the Accommodation Contract in whole or in part due to any reason attributable to the Guest (except where the Hotel has requested the payment of the accommodation deposit by specifying the payment date as prescribed in paragraph 2 of Article 3 hereof and the Guest has cancelled the Accommodation Contract before the payment thereof), the Guest shall pay the applicable cancellation charge listed in Attached Table No. 2. However, in the case when the Hotel has entered into a special contract under paragraph 1 of Article 4, the foregoing shall apply only if the Guest has been informed of the obligation to pay a cancellation charge in case of cancellation of the Accommodation Contract by the Guest.
3. If the Guest fails to arrive without notice by 8 p.m. on the accommodation date (or within 2 hours after the time of arrival if the Hotel is expressly notified thereof in advance), the Hotel may regard and handle the Accommodation Contract as being cancelled by the Guest.

Article 7 (The Hotel's Right to Cancel Accommodation Contract)

1. The Hotel may cancel the Accommodation Contract under any of the following cases.
   However, this paragraph does not imply that the Hotel may refuse accommodation in the cases other than those prescribed in Article 5 of the Hotel Business Act.
   1. The Guest is deemed liable to commit, or is found to have committed, an act against laws, the public order or good morals in connection with his/her accommodation;
   2. The Guest fails to pay or delays in paying the accommodation and other charges to the Hotel;
   3. The Guest is found to have made a false application at the time of entering into an Accommodation Contract;
   4. The Guest is deemed to fall under any of the following (i) through (iii):
      1. A person who is an Organized Crime Group, an Organized Crime Group Member, a quasi-member of an Organized Crime Group, a person related to an Organized Crime Group, or any other anti-social forces;
      2. A corporation or other organization whose business activities are controlled by an Organized Crime Group or an Organized Crime Group Member; or
      3. A corporation that has an officer who falls under the category of an Organized Crime Group Member;
   5. The Guest is involved with any person equivalent to the preceding item, a group or organization that is deemed by the Hotel to fall under the preceding item, or a group or organization that uses fraudulent means or intimidation;
   6. The Guest has committed a violent, wounding, coercive, threatening, blackmailing, fraudulent or other similar act;
   7. The Guest is likely to cause a nuisance to other accommodation guests due to noise, heavy intoxication, or the like or has engaged in speech and behavior causing a serious nuisance to other accommodation guests;
   8. The person seeking accommodation is wanted, arrested, indicted or convicted in connection with a criminal incident;
   9. There is a cause equivalent to the preceding items;
   10. The Guest is a Specific Infectious Disease Patient, etc.;
   11. The Guest has made violent demands against or requested the Hotel or an employee of the Hotel to assume an unreasonable burden (excluding cases where the Guest requests the removal of social barriers pursuant to the provisions of Article 7, paragraph 2 or Article 8, paragraph 2 of the Disability Discrimination Elimination Act);
   12. The Guest repeatedly makes to the Hotel a request prescribed in Article 5-6 of the Enforcement Regulations of the Hotel Business Act as a request which the burden associated with its implementation is excessive such that it may seriously impede the provision of accommodation-related services to other accommodation guests;
   13. The Guest has committed an act constituting customer harassment (Attached Table No. 4);
   14. It is impossible to provide accommodation due to force majeure, such as natural disasters;
   15. The Guest does not abstain from prohibited acts such as smoking in bed, tampering with the fire-fighting facilities and other prohibitions of the Use Regulations stipulated by the Hotel (restricted to particulars deemed necessary to prevent fires); or
   16. The person seeking accommodation falls under any of the provisions of Article 5 of the Hotel Business Act and the Ordinance for Enforcement of the Hotel Business Act (Attached Table No. 3) stipulated by the local government having jurisdiction over the Hotel.
2. In the event of the cancellation of the Accommodation Contract by the Hotel in accordance with any of the provisions of the preceding paragraph, the Hotel shall not be entitled to charge the Guest for the accommodation and other services yet to be received.
3. In the event of the cancellation of the Accommodation Contract by the Hotel in accordance with any of the provisions of the preceding paragraph, the Hotel shall assume no liability whatsoever for any compensation therefor.

Article 7-2 (Explanation of Cancellation of Accommodation Contract)

1. If the Hotel cancels the Accommodation Contract in accordance with the preceding Article, the Guest may request an explanation of the reasons for such cancellation.

Article 8 (Registration for Accommodation)

1. The Guest shall register the following particulars at the front desk of the Hotel on the day of accommodation:
   1. Name, address, and contact information of the Guest (and his/her company, if any);
   2. In the case of a non-Japanese Guest who is not a resident of Japan, nationality, passport number, and port of entry;
   3. A non-Japanese Guest who is not a resident of Japan will be requested to present his/her passport, and a copy of the passport will be kept by the Hotel; and
   4. Other particulars deemed necessary by the Hotel.
2. If the Guest intends to pay charges under Article 12 using a means that can be used in place of Japanese yen, such as accommodation coupons and credit cards, these credentials shall be shown in advance at the time of the registration prescribed in the preceding paragraph.

Article 9 (Occupancy Hours of Guest Room)

1. The Guest is entitled to occupy the contracted guest room of the Hotel from 3 p.m. to 11 a.m. (L’Hotel de Hiei from 4 p.m. to 10 a.m.) on the following day.
2. Notwithstanding the provisions prescribed in the preceding paragraph, the Hotel may permit the Guest to occupy the room beyond the time prescribed in the same paragraph. In this case, we will charge an additional fee for the extended hours specified by us.

Article 10 (Observance of Use Regulations)

The Guest shall observe the Use Regulations established by the Hotel, which are posted within the premises of the Hotel.

Article 11 (Business Hours)

1. Information on the business hours of major facilities, etc. of the Hotel is posted on the Website of the Hotel, the Hotel pamphlets available in house, notices put up in various places within the Hotel premises, the information guide provided in the guest room and so on.
2. The business hours specified in the preceding paragraph are subject to temporary changes due to unavoidable causes on the part of the Hotel. In such a case, the Guest shall be informed by appropriate means.

Article 12 (Payment of Accommodation Charges)

1. The breakdown of the accommodation charges, etc. that the Guest shall pay is as listed in Attached Table No. 1.
2. Accommodation charges, etc. as stated in the preceding paragraph shall be paid with Japanese currency or by any alternative means other than Japanese currency, such as accommodation coupons or credit cards, at the front desk upon request by the Hotel.
3. Accommodation charges shall remain payable even if the Guest voluntarily does not utilize the accommodation facilities provided for and made available to him/her by the Hotel.

Article 13 (Liabilities of the Hotel)

1. The Hotel shall compensate the Guest for the damage caused by the Hotel in the course of fulfilling or due to the failure to fulfill the Accommodation Contract; provided, however, that the same shall not apply in cases where such damage has been caused due to reasons not attributable to the Hotel.
2. The Hotel is covered by the Hotel Liability Insurance in order to deal with unexpected fire and/or other disasters.

Article 14 (Procedure When Unable to Provide Contracted Room)

1. When unable to provide a contracted room, the Hotel shall arrange accommodation of the same standard elsewhere for the Guest under the same terms and conditions insofar as practicable with the consent of the Guest.
2. If arrangement of other accommodation cannot be made notwithstanding the provisions of the preceding paragraph, the Hotel shall pay the Guest a compensation charge equivalent to the cancellation charge and the compensation charge shall be applied to the reparations; provided, however, that the Hotel shall pay no compensation charge on the grounds of the inability of the Hotel to provide accommodation for reasons not attributable to the Hotel.

Article 15 (Handling of Deposited Articles, etc.)

1. The Hotel shall compensate the Guest for the loss, breakage or other damage caused to goods, cash, securities or other high-value articles (including valuables) deposited at the front desk by the Guest, unless due to force majeure. However, in regard to cash, securities or other high-value articles (including valuables), in the case when the Hotel has requested the Guest to declare the kind and value thereof but the Guest has failed to do so, the compensation to be paid by the Hotel shall be limited to the maximum amount of 100,000 yen.
2. Notwithstanding the provisions of the preceding paragraph, if the Guest chooses to store his/her cash, securities or other high-value articles (including valuables) in a valuables box (or bag), the storage shall be governed by the Valuables Box (or Bag) Borrow Provisions established by the Hotel.
3. The Hotel shall compensate the Guest for the loss, breakage or other damage caused due to any intentional or negligent act of the Hotel to the goods, cash, securities or other high-value articles (including valuables) which are brought onto the premises of the Hotel by the Guest but are not deposited at the front desk. However, in the case when the Guest has not declared the kind and value of such high-value articles in advance, the compensation to be paid by the Hotel shall be limited to the maximum amount of 100,000 yen, unless such damage has been caused by any intentional act or gross negligence of the Hotel.

Article 16 (Custody of Baggage and/or Belongings of the Guest)

1. When the baggage of the Guest is brought into the Hotel before his/her arrival, the Hotel shall be liable to keep it only if the Hotel has accepted a request from the Guest to do so before his/her arrival. The baggage shall be handed over to the Guest at the front desk at the time of his/her check-in.
2. When the baggage or belongings of the Guest are found left behind after his/her check-out, the Hotel shall, in principle, wait until an inquiry is made from the owner of the same and, when made, seek instructions from the owner. In the case when the article left behind is a piece of valuables, and if no instruction is given by the owner, the Hotel shall turn the article over to the nearest police station within seven days, including the day on which it was found. Other articles shall be disposed of after a lapse of three months. When food and drink, cigarettes, magazines, etc. are found to have been left behind, they shall be disposed of on the same day.
3. The Hotel's liability in regard to the custody of the Guest's baggage and belongings under the preceding two paragraphs shall be assumed in accordance with the provisions of paragraph 1 of the preceding Article in the case of custody under paragraph 1 hereof, and with the provisions of paragraph 3 of the preceding Article in the case of custody under paragraph 2 hereof.

Article 17 (Liabilities in Regard to Parking)

1. The Hotel shall not be assume the custodial responsibility for the vehicle of the Guest when the Guest utilizes the parking lot under the management of the Hotel (hereinafter, the "Hotel's Parking Lot"), as it shall be regarded that the Hotel simply offers the space for parking, regardless of whether the key of the vehicle has been deposited at the Hotel or not; provided, however, that the Hotel shall compensate the Guest for the damage caused due to any intentional or negligent act of the Hotel in regard to the management of the Hotel's Parking Lot.
2. When the Guest utilizes a parking lot recommended by the Hotel, the Hotel shall not be liable whatsoever for any accident, theft or other event arising in such parking lot.

Article 18 (Liabilities of the Guest)

The Guest shall compensate the Hotel for the damage incurred by the Hotel due to any intentional or negligent act of the Guest.

Article 19 (Disclaimer)

1. The Hotel shall not be liable whatsoever for any damage incurred by the Guest due to any intentional or negligent act of the Guest.
2. The Guest shall utilize computer communication from within the Hotel at his/her own responsibility. In the event of any interruption of services in the course of utilizing computer communication, the Hotel shall not be liable whatsoever for any damage incurred by the Guest due to such interruption. If the Hotel or any third party incurs damage due to any act that is deemed inappropriate by the Hotel made by the Guest while utilizing computer communication, the Guest shall compensate the Hotel or the third party for such damage.

Article 20 (Governing Language)

These Terms and Conditions are prepared in Japanese and also in other languages. Should there be any inconsistencies or differences between the Japanese version and a version in another language, the Japanese version shall prevail.

Article 21 (Revision of These Terms and Conditions)

The provisions regarding accommodation charges, service contents, etc. of these Terms and Conditions are subject to revision when necessary to respond to changes in economic conditions, applicable laws and regulations, or other external factors, or to changes in the financial conditions or management situation of the Hotel.
In the event of any such changes, the Hotel shall, in advance, publicize the revised version of these Terms and Conditions on the Hotel's official website and specify the latest date of revision.

In order to assure all of our guests a secure and comfortable stay, we have established the following House Regulations in accordance with Article 10 of the Terms and Conditions of Accommodation. We would appreciate your understanding and cooperation.

If these regulations are not observed, we may be obliged to refuse your stay or use of various facilities within the Hotel premises. Please note that you may also be held liable for damage.

For prevention of fires

1. Do not bring in and use any heat source for heating, cooking, etin the Hotel.
2. Do not smoke in bed or any other place where a fire is likely to occur.
3. Do not take any other action that may cause a fire.
4. Do not touch the firefighting equipment, etc. except in an emergency.

For your security

1. Be sure that the door is locked when you leave the room during your stay.
2. Lock the door and use the door chain while you are in the room, especially while resting in bed. Do not open the door before identifying any visitor. If the visitor seems suspicious, contact the reception immediately.
3. Please refrain from meeting visitors in the room.

Prohibitions

1. Do not bring onto the Hotel premises any item that may disturb other guests, as follows:
   1. Dogs (except guide dogs for the visually impaired or the hearing impaired, or service dogs), cats, birds, and other pet animals.
   2. Dirty items, items generating foul odors.
   3. Gunpowder, volatile oils, or other explosive or inflammable items.
   4. Firearms and swords whose possession is legally prohibited.
2. Do not engage in gambling or any act contrary to public morals or order, or behave in a manner that may disturb other guests.
3. Do not use the facilities or fixtures of the Hotel in any place other than their specified location or for any purpose other than their intended use.
4. Do not attach any foreign object to the building or facilities of the Hotel, or modify them to change their current state.
5. Never open the windows of your room except in an emergency.
6. Do not display by the window any object that may ruin the appearance of the Hotel.
7. Do not use the guest room for any purpose other than lodging, such as using it as an office or shop.
8. Do not distribute advertising or publicity materials, or sell goods to other guests within the Hotel premises.
9. Do not order meals or drinks to be delivered from outside the Hotel.
10. Do not leave your belongings in the lobby or hallways.
11. Do not leave your room wearing nightwear, slippers, etc.